Posts Tagged ‘techsupport’

Please don’t e-mail us offline

14 January 2008 – 12:55 CDT

From a tech support reply message outlining some troubleshooting tips, apparently email is now an “offline” communication:

*** Please do not respond to this email as all conversations on this matter would be best handled online. **

S3 channel changing bug?

9 December 2007 – 16:33 CDT

Called TiVo support this morning, been noticing some strange behavior with my S3. I discovered a trick on my S2 a while back, I have it set to manually record 5 minutes of cable news at 0600 every day. That way when I wake up the news is already on, and if I want I can go back and watch the previous 30 minutes. The S3 works the same way most of the time. Except when the night before and I’ve tuned to one of the cable operator’s digital music channels.

In those cases, when I wake up the S3 has recorded the five minute block of news, but then switched both tuners to the music channel. The TiVo support guy figures it is recording a suggestion from the music channel. Except 1) there is nothing in the suggestions (the entire channel is 2-hour blocks of music in the guide) that has been recorded. 2) Why would the TiVo switch both tuners to the channel to record a suggestion 3) A service update from quite a while back makes it so that after recording a suggestion, the TiVo returns to the channel it was on previously. I also mentioned to him that there is something different about the music channels because the music skips for about 10 seconds after tuning – sort of like the content is being buffered or something.

This certainly seems like a bug to me. It might be a minor one, but the behavior seems irrational and un-TiVo-like.

Technical support on Sundays

9 December 2007 – 16:18 CDT

Apparently calling technical support for anything on a Sunday is a bad idea. I haven’t opened Quicken in months (bleh) but decided it was time to update my financial picture. I don’t expect participating institutions to troubleshoot Quicken, only their stuff. The first problem I ran into was that it couldn’t do an online update my Citibank account, it just said there was an error and to call Citibank. The guy asked me if I could log in to my account online through the website. I said yes. He asked what browser I was using (?), and when I told him Firefox he put me on hold. He came back a couple of minutes later and said they don’t support Firefox or Safari. I tried explaining to him that the browser wasn’t relevant, but he wouldn’t listen.

So I fired up Internet Explorer and logged in, successfully. Then he has me go and reset some random settings in IE. Then try to restart Quicken. This is ridiculous. I finally gave up and told him this wasn’t helping that I was going to go figure it out on my own. I did later figure out that Quicken had an old account number. You’d think that me giving him the exact error code (their system was reporting back to Quicken) and message that it would be a clue. Nope.

Then I was trying to add my car loan to Quicken, and add it as an “electronic” account. Apparently there are some steps you have to go through on the bank’s website to initialize the account in Quicken. No big deal. I find the form that says “All Dates” and “Quicken Webconnect” and I hit “(Download)” to be greeted with this: The server is unable to find the requested file /servlet/efsonline/ValidateExportFilterData

Hmm, thats odd. I tried again and got the same message. I called the bank to see if they knew what was up, and to let them know there appeared to be a problem with their site. She said that I wasn’t able to download any information about my loan – only checking account info (which I don’t have with them). I tried explaining to her that I understood, but that this was a pretty strange way of saying that I wasn’t able/allowed to download my loan history from the website. She explained to *me* that I was trying to ask the computer to do something it didn’t understand, so that it was giving me a random error message and that I should basically stop trying because I was confusing the computers. Nice, eh?

GasPowerGames: How many patches do I need?

30 November 2007 – 17:12 CDT

I bought Supreme Commander a few months ago but have had near constant problems with it crashing. Typically I’m playing a skirmish against the computer and I get most of my base built up and the game causes the computer to crash requiring a hard reset. The graphics are excellent, but crashing is not.

I’m reinstalling the game in Windows XP 32-bit and instead of trying to manually patch the game, I’m trying to let the GPGnet (online multi-player wizard thing) run the updates because I was having a hard time getting it right apparently. The GPGnet client has restarted about 6 times now – each time finding a new patch. And each time, prompting me to log back into GPGnet. Except, it says I’m already logged in. And each time it does that, it seems to take a little bit longer before it will stop saying “already logged in”. Needless to say I’m getting pretty peeved. This is not how you treat your customers who kindly paid for the software and didn’t pirate it.